Jacket Wilder

Shipping & Returns

Where we ship

We ship to all 50 US states. We do not ship to PO boxes outside the US or to other countries at this time.

Shipping cost and time

Free standard shipping to all 50 US states. Orders are made to order and ship from our production partner within 1 to 3 business days, then arrive in about 7 to 14 business days. You get a tracking link by email as soon as your order ships.

All sales are final

All sales are final. Because every item is made to order, we do not accept returns or exchanges for change of mind or fit, so please check the size information before ordering. If your order arrives damaged, defective or not as described, email us within 14 days of delivery with a photo and we will send a replacement or a refund.

Damaged, defective or wrong items

Email hello@jacketwilder.com within 14 days of delivery with your order number and a photo of the problem. Once confirmed, we send a replacement at no cost or refund the item to your original payment method. You do not need to send the item back unless we ask you to.

Lost or late parcels

If your tracking has not updated for 10 business days, or your order has not arrived 30 days after shipping, contact us and we will investigate with the carrier and send a replacement or a refund.

Cancellations

Because orders are processed quickly, we can only cancel an order if you contact us within 12 hours of placing it and it has not yet been sent to production.

Last updated November 2026.